SMART Group Systems Intl.
CISCO SMARTnet Service
... is an award-winning technical support service that gives your IT staff direct, anytime access to Technical Assistance Center (TAC) engineers and Cisco.com resources. You receive the fast, expert response and the dedicated accountability you require to resolve critical network issues.
Your benefits with a
Cisco Service
Only the original CISCO Service provide you with all the benefits you need. Any alternative 3rd party service does not include direct access to Cisco tools and resources.
HARDWARE SUPPORT
Hardware replacement options include 2-hour, 4-hour, Next-business-day (NDB) advance replacement.
- SMARTnet
- SMARTcare
- Onsite Support
- IPS Services
SOFTWARE SUPPORT
Ongoing operating system software updates, including both minor and major releases within your licensed feature set.
- IOS Updates
- Cisco software
- Security Advisories
- Cisco Software Checker
ONLINE RESOURCES
Global access 24 hours a day, 365 a year to specialized engineers and anytime access to Cisco.com and tools.
- Technical Assistent Center (TAC)
- Online Knowledge Base
- Online Tools
- Join Forums
REDUCE DOWNTIME & OPERATE SMOOTHLY
Enjoy world-class product support, hardware replacement and OS updates. All made simple by a range of smart capabilities.
- 50% faster issue resolution
- 100k + personnel hours saved
- 80% reduced inventory management
- award-winning
CISCO SERVICES
by SMART GROUP SYSTEMS INTL.
